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As the markets are globalizing, the direct link between the manufacturer and the final user getting distant, post purchase grievances have to be heard through a strong redressal system.For this, Consumer disputes redressal agencies (popularly known as Consumer Forums or Consumer Courts) are set up under the Act at District, State and National level to provide simple and inexpensive quick redressal against consumer complaints.
They should know their rights and must exercise them.
Only then real consumer protection can be achieved with success.
In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price.
It also includes right to basic goods and services.
The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.
Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.
The District forum deals with complaints where the compensation sought is less than 23 lakhs.
This limit is commonly known as the ‘pecuniary jurisdiction’ of the Consumer Redressal Forum.
This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share.
This right can be better exercised in a competitive market where a variety of goods are available at competitive prices Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices.