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These results metrics are being used to set targets for improvement and to hold teachers and schools accountable for producing better results, often with accompanying incentive schemes.For example, following the US No Child Left Behind Act of 2001, which required all American schools to demonstrate ‘adequate yearly progress’ in improving reading and mathematics results, more than thirty US states now provide rewards and/or sanctions to schools based on changes in student test performances.
And, not surprisingly, when strong incentives are attached to results, instances of corrupt practice also emerge.
These practices include exposing students to test papers prior to testing, placing answers to test questions on classroom walls and altering students’ answers following testing.
It is now widely recognised that, when performances are evaluated only in terms of measurable results, employees and organisations find ways to ‘game’ the system.
Hospitals improve patient survival rates by taking fewer high risk patients; companies maximise short-term returns to shareholders by not investing in long-term growth strategies.[i ] And in extreme cases, a narrow focus on results produces corrupt behaviour – for example, manipulating a company’s financial results to make its performance look better than it is.
The system then runs a test on the line to ensure there are no faults.
If during either of the test fails then the technician must determine the trouble and correct it.
There quality check list helps them to archive their goal. First to shows to the customer that Verizon cares about it customers and the services they provide.
Geoff N Masters Australian Council for Educational Research A common strategy for promoting improved employee or organisational performance is to place a strong focus on organisational results.
Once all work has been completed and the line has passed the tests then the technician needs to inform the customer what work was done.
If the customer was not at the location then the technician will then try to contact the customer at the can be reached number.