Solve Network Problems

If it still doesn’t work then it is either a prolonged outage problem with the local ISP so I call the provider or it is a problem with the router.

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This page, which is brand new in the Anniversary Update, shows the status of the current network connection.

If you have a solid network connection, this status dialog box gives you details about the network.

Note: You have a home network like the one shown above. If you have other wireless devices connected and they are working OK then it is most likely a problem with the configuration on the smart phone.

You have several devices connected to this home network. Q1– You are connected to a you try to connect to get a website not found error message in the browser. You have laptop that is connected to the home network using an Ethernet cable and it is able to connect to the Internet. If other wireless devices are also having problems then suspect the wireless router.

That troubleshooter runs a short suite of tests to fix many common network-related problems.

If that troubleshooter doesn't solve the issue, you can go for a more drastic solution.

This has worked at least twenty times over the past 6 years.

If it doesn’t work straight away I leave it for an hour and repeat.

The manual that came with the router has more detailed troubleshooting tips.

However what I do now is to unplug the router from the mains power and leave it about 30 seconds to reset, and then plug it back in.