Tools For Problem Solving

Course Number: V17DThe usual responsibilities of an engineer or manager include problem solving and/or process troubleshooting.

Course Number: V17DThe usual responsibilities of an engineer or manager include problem solving and/or process troubleshooting.

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Candy is really a great way to introduce some of our basic problem solving tools.

So, your first treat is this month’s publication – a teaching guide for how you can use candy (peanut M&M's) to introduce five problem solving tools. They work great for the problem solving tools and most people love to eat them.

The training process is described below as if you were teaching the workshop.

It is beneficial and important to have examples of each of the problem solving tools from your own company. The first problem solving tool introduced is the process flow diagram.

Then introduce our next problem solving tool - the Pareto diagram. In this class, yellow occurred most frequently and orange occurred least frequently.

The following points are highlighted about the Pareto diagram: Figure 2 is an example of a Pareto diagram from one class. Figure 2: Pareto Diagram on M&M’s Colors When debriefing the Pareto diagram, ask the class the following questions: As the teams are making the Pareto diagram, take a data collection sheet and go around to each team and record the total number of M&M’s in each bag.

Becoming better problem solvers allows us to become more effective engineers or managers and increases our value to an organization.

Effective problem solving requires an organized approach, knowledgeable problem solvers, teamwork and the appropriate tools.

There are a number of recognized approaches in use today.

“Tools for Problem Solving—Getting to the Root Cause(s)” focuses on the simple tools of problem solving.