Writing A Customer Service Manual

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Policies typically reflect that desired image or brand.

Uniformity Policies create a level of uniformity in employee rights and responsibilities.

Does your business have a policy and procedures manual that covers company rules and employee guidelines? It is a straightforward process, and once you have a workable template in place, you will be able to make revisions and updates as your company changes and grows.

An effective policy and procedure manual is an essential management tool.

The two terms are often used interchangeably, but there are key differences between the two.

A policy states what management wants employees to do, and a procedure describes how that task should be done.With a written guidebook to refer to, your team will have clear directions from management on how to handle specific works situations.Clearly defined policies and procedures express the company's desire to make consistent and impartial decisions.Here is an example of a company policy for bill paying: Company policies set a standard for your company image.They create a level of uniformity in employee rights and responsibilities.Essentially, your policy and procedure manual is really about good communication. Your employees need to know what you expect of them.Your supervisors need a manual to reference for managing day-to-day business processes.Every business should have a document that clearly states how things should be done.This need is true for a large company, so that the various departments work together effectively, and it is just as true for a small company so that things can run smoothly when the owner is away from the office.When employees are required to read the manual, sign a statement that they agree to abide by it, they can be held accountable for their actions.When you pay careful attention to the content of your policy and procedures manual, it can help you defend disciplinary actions and other actions in a variety of business situations.


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